Welcome to Our Help Site

• AIRTRACK
• Basketball hoops
• Electric desks
• Electric outboard motors
• Exercise bikes
• Frisbeegolf
• Greenhouse

See all articles in Maintenance and servicing of products →

• How can I get a receipt?

• Can I buy the product on site?
• Can I cancel my order?
• Can I change my order details?
• Can I order as a company?
• Can the product be inspected/tested in advance?
• How can I place an order?
• I accidentally gave the wrong contact details, what should I do?

See all articles in Placing an order →

• Can I return a hygiene product?
• How do I get a refund?
• How much are the return costs?
• I want to return a product, what should I do?
• The original packaging is not intact. Can I return the product?
• The post office returned my order uncollected, what happens now?
• What are the terms & conditions for returns?

• Can I collect my order directly from the warehouse?
• How long do I have to pick up my order?
• How long is your delivery time?
• How much does delivery cost?
• I have not received delivery information?
• I ordered a pre-order product, when will it be delivered?
• Where is my order?

• Can a broken product be replaced with a new one?
• How do I file a claim?
• How long is the warranty on your products?
• I received the shipment, but it has been damaged in transit. What should I do?
• What does the warranty cover?
• What if I receive the wrong product?