Returns

  • Can I return a hygiene product?

    Hygiene products cannot be exchanged or returned once the packaging has been opened, as the product cannot be returned for sale. To ensure the hygiene of the products, hygiene products cannot be returned. You can return an unopened package as normal.

  • How do I get a refund?

    Once the product has arrived to us and passed inspection, the refund will be made within seven business days through the same payment method that was originally used to place the order.

  • How much are the return costs?

    The return price with our return label starts from 5€. For large items and items weighing more than 35 kg, the cost of returning the item will depend on the shipping costs. If you are returning a large item or an item weighing more than 35 kg, please contact our customer service team and we will ...

  • I want to return a product, what should I do?

    Products ordered from Hobbybox always have a 14-day return policy. The return price starts from 15€. For oversized products and products weighing more than 35 kg, the return price is case by case, depending on the shipping costs for the return. If you are returning a large item or an item weighin...

  • The original packaging is not intact. Can I return the product?

    If the product has been used or the original packaging has been damaged, the return will not be accepted. In such cases, we will return the product to you or deduct the loss of value of the product/packaging from the refund. If the product is delivered in packaging that does not allow you to open...

  • The post office returned my order uncollected, what happens now?

    If your order is returned to our warehouse uncollected, we will automatically process it as a return and deduct the return shipping costs from the refund in accordance with our terms and conditions.

  • What are the terms & conditions for returns?

    Products ordered from Hobbybox always have a 14-day return policy. The right of return takes effect from the moment you receive your shipment. Please note that hygiene products cannot be returned once the packaging has been opened, as the product cannot be returned for sale. Information on the h...