Products ordered from Hobbybox always have a 14-day return policy. The right of return takes effect from the moment you receive your shipment.
Please note that hygiene products cannot be returned once the packaging has been opened, as the product cannot be returned for sale. Information on the hygiene specification of the product can be found in the product information for each hygiene product in the online shop.
Please note that products to be returned must be unused in order to be returned for sale. The product must be returned in its original undamaged packaging. All accompanying product labels and instructions must be included. The product must not be dirty or have any signs of use, such as hair, in order to be resold.
If the product has been used or the original packaging has been damaged, no returns will be accepted. In such cases, we will return the product to you or deduct the loss of value of the product/packaging from the refund.
If the product is delivered in packaging that does not allow you to open the package without damaging it, you as the consumer have the right to open the package and inspect your product without losing the right to return it. However, this does not apply to hygiene products.