Warranty and claims

• Can a broken product be replaced with a new one?

  If your product has broken due to a defect under warranty, Hobbybox has the right to repair the product, replace it with a new one or agree on a possible price reduction. Please contact our customer service via our contact form, our customer service will give you further instructions and arrange ...

• How do I file a claim?

  Contact us via our contact form. Please title your message claim + order number, for example "Complaint #10009999". Include your order number, the name of your product and describe as precisely as possible what is wrong with your product. We recommend that you also include pictures of the defecti...

• How long is the warranty on your products?

  All products purchased from Hobbybox have a minimum one (1) year warranty. If a product has a longer warranty period, it will be stated on the product page of the product.

• I received the shipment, but it has been damaged in transit. What should I do?

  If your product arrives damaged in transit, do the following: 1. If the damage is visible externally on the shipping container, file a claim immediately with the delivery company employee. After this, photograph the packaging and contact our customer servive. 2. If the damage was only discovered ...

• What does the warranty cover?

  Our warranty covers manufacturing or material defects in the product, but not defects caused by normal wear and tear and long service life, for example.

• What if I receive the wrong product?

  If you receive a product other than the one you ordered, please notify our customer service team. Our customer service will instruct you how to return the wrong product and send you the correct product instead.