Placing an order

  • Can I buy the product on site?

    At the moment we are not able to organise customer pick-ups from our warehouses, as we do not have a physical shop.

  • Can I cancel my order?

    The order cannot be cancelled after you have received a shipment confirmation. If you wish to cancel your order, please contact our customer service team. We process orders at a fast pace, so we cannot guarantee that we will be able to cancel your order in time. If your order can no longer be can...

  • Can I change my order details?

    You can change your details before you have placed your order. If you contact us after you have confirmed your order because you want to change your details, we cannot guarantee that the change will be successful.

  • Can I order as a company?

    For companies and associations Contact us at info@hobbybox.ie. To place an order, we need your delivery and billing details, your contact details, the product you wish to order, the quantity and any other information (colour, weight, etc.) The invoice will be sent to you either as an online inv...

  • Can the product be inspected/tested in advance?

    Unfortunately, we don't have a shop or store where you can examine the products in advance. However, we do offer a 14-day return policy on our products, so you can return your product if it's not suitable or to your liking. (Note: This does not apply to hygiene products)

  • How can I place an order?

    To order a product, you must add it to your shopping cart. You can add a product either by clicking the "Buy" button on the category page or by clicking the "Add to Cart" button on the product's own product page. If the product is available in different sizes or colours, you must select the size...

  • I accidentally gave the wrong contact details, what should I do?

    Contact our customer service immediately. If your order has not yet left our warehouse, we can change the order details. However, our warehouse staff are lightning fast, so we don't always have time and the order has already been dispatched. Unfortunately, we are unable to change the delivery ad...

  • I ordered a pre-order product, what does that mean?

    If the description of a product in the store contains the text "Pre-order product - Deliveries start on XX.XX.XXXX" and the "Pre-order" button, it is a product that is available for order but will only be delivered on the date indicated.